Your team calls one number, we answer fast.
Direct access to Melbourne-based engineers for Mac, PC, networking and rapid user onboarding. Standard, Extended or 24/7 coverage, with live response times under 8 minutes and remote resolution on the first call.
Direct access to Melbourne-based engineers for Mac, PC, networking and rapid user onboarding, on Standard, Extended or 24/7 coverage.
Built into it helpdesk & remote support, out of the box.
Every capability below ships inside Open Tech Portal on your CX365 plan. No bolt-ons, no extra subscriptions, no per-seat surprises.
Standard, Extended & 24/7 hours
Pick 9am to 5pm, 7am to 7pm or round-the-clock coverage. Your tier matches how your team actually works, not a generic bundle.
Remote & onsite support
Most issues resolve remotely in minutes. When hands-on is needed, a local engineer is dispatched to your office the same day.
Rapid user onboarding & offboarding
New starters are provisioned, equipped and secured in hours, not days. Leavers are offboarded and access revoked on the same request.
One ticket, full history
Every request, device and user is tracked in the Tech Portal, so context never gets lost between engineers or calls.
Questions about it helpdesk & remote support.
The other CX365 Support modules included
IT Helpdesk & Remote Support is one of 6 modules. All included.
Book a live demo and we will walk you through the full CX365 Support suite, it helpdesk & remote support included, on one local Australian team.