AUSTRALIA WIDE
1300 477 814|Tech Portal
CX365
CX365 SUPPORT • TECHNOLOGY PLATFORM

Complete Technology Management for your entire business

One centralized portal (portal.cx365.com.au) to oversee Managed IT Support, Enterprise Cyber Defence, Cloud Infrastructure, Domain Registries and Consolidated Technology Finances. Pick your support hours, cyber tier and scope, all aligned to the ACSC Essential Eight maturity model.

Open Tech Portal
100% Australian-based ASD Essential Eight aligned 24/7 SOC monitoring
CXportal.cx365.com.au
OPERATIONAL
Endpoints Online148 / 148
EDR Threat StatusNeutralized
Backup IntegrityVerified
MFA Coverage100% Enforced
Cyber
Cloud
Domains
BUILD YOUR SUPPORT PACKAGE

Pick your support hours, cyber tier and scope

Tell us how your business runs and we will shape the right CX365 Support package. Every choice aligns to the Australian Cyber Security Centre Essential Eight maturity model and your team size, locations and servers.

1. Support hours

When your team needs an engineer on the other end of the line.

2. Cyber tier

ACSC Essential Eight aligned

Aligned to the Australian Cyber Security Centre Essential Eight maturity levels.

Secure safeguards included
Behavioural EDR (SentinelOne / Sophos)
Dark-web credential monitoring
AI email anti-phishing & inbox scanning
Staff phishing simulation & training

3. Locations, servers & team size

More users and sites means more resources, a tighter cadence and onsite visits.

Your tailored package
CX365 Support recommendation
Support hoursStandard (9am to 5pm)
Cyber tierSecure • Maturity Level 2
ScopeSingle site
Team sizeGrowing team (16 to 50 users)
What we will set up
  • Monthly phishing simulation and security awareness reporting
  • Single consolidated monthly AUD statement across all services

No lock-in. We confirm the right tier on a 30 minute discovery call and adjust it as your business grows.

Back office with a desk of computers in the foreground and a glass-front server and communications cabinet rack in the background, lit with cool blue ambient light
CX365 TECHNOLOGY PLATFORM

Your Technology, quietly managed

Walk in through the back door and watch portal.cx365.com.au defend every device, connection & domain.

CXportal.cx365.com.au
SECURED
Endpoint Defense (EDR)
Real-time • Active
148 / 148 safe
SCAN
Threats blocked
1,204
Active EDR
100%
Ransomware
0
Avg response
38ms
00:14:38 Quarantined trojan on WIN-FINANCE-02 → sandbox neutralised
MAC-SALES-01
macOS
WIN-FINANCE-02
Win
MAC-MKT-03
macOS
SERVER-DC-01
Srv
Security Operations Centre
24/7 • AU + NZ
SOC LIVE
92SCORE
Essential 8: Secure
Incidents
29
Dark web
0
MFA enforced
100%
Phishing pass
98.2%
LIVE INCIDENT FEED
00:02:14blockedBlocked credential stuffing from RU
00:09:41containedAuto-isolated compromised USB on STAFF-09
00:21:08okMFA challenge passed • 6 logins
Network & Voice
Business Fibre + VoIP
Fibre online
99.99%UPTIME
SLA met ✓
Latency
4ms
VoIP lines
24
Packet loss
0.01%
Failover
Ready
Business Fibre throughput920 / 1000 Mbps
now24h
VoIP • 3 active calls
crystal clear
Web & Domains
DNS • SSL • Uptime
All online
DNS
Synced
SSL
Valid
WHOIS
Locked
Global response timeavg 54ms
cx365.com.au
48ms Up
portal.cx365.com.au
61ms Up
app.cx365.com.au
52ms Up

Behind the front counter is your back-of-house: where the real engineering happens.

Antivirus & EDR shields every laptop & server, malware halted in milliseconds.

A 24/7 Security Operations Centre watches the threat map while you sleep.

Your internet & phones stay up. Business Fibre & VoIP, managed end-to-end.

Your website & domains. DNS locked, SSL auto-renewed, uptime guaranteed.

Walk in through the back door▼
EVERY DEVICE. EVERY CONNECTION. ONE CONSOLE.

From endpoint to edge, CX365 defends it all.

Tech Portal → portal.cx365.com.au →
PILLAR ONE • CX365 SUPPORT•Tech Portal

CX365 Support

Your unified technology platform: one centralized portal (portal.cx365.com.au) to oversee Managed IT Support, Enterprise Cyber Defense, Cloud Infrastructure, Domain Registries & Consolidated Technology Finances.

Open Tech Portal
Helpdesk ResponseLIVE
Under 8 mins
Average Aussie Response time
Protected Endpoints
100% Active
EDR + SOC monitoring 24/7
Cloud Backups
Verified (0 Errors)
Air-gapped disaster recovery
Telco & Voice SLA
99.99%
Business NBN & Hosted VoIP

1. Support Hours

STANDARD • EXTENDED • 24/7

Say goodbye to endless hold music. Direct access to Melbourne-based engineers on Standard (9am–5pm), Extended (7am–7pm) or 24/7 round-the-clock coverage for Mac, PC, networking, and rapid user onboarding.

  • Standard (9am–5pm) Mon–Fri daytime cover
  • Extended (7am–7pm) early & late rosters
  • 24/7 Mission-critical on-call emergency response

2. Cyber Protection

IGNITE • SECURE • FORTRESS

Cyber resilience aligned to Australian Cyber Security Centre (ACSC) Essential Eight maturity levels. Choose Ignite (Level 1 baseline), Secure (Level 2 active EDR & phishing), or Fortress (Level 3 with 24/7 SOC).

  • Ignite: Next-Gen Antivirus, MFA & OS auto-patching
  • Secure: Behavioural EDR, dark-web alerts & phishing
  • Fortress: 24/7 SOC, pen testing & incident response

3. Scope & Team Size

SITES • SERVERS • USERS

Tailored to single office, multi-location, or on-premise server environments. More users unlock higher dedicated engineering resources, onsite visit cadence, and strategic quarterly planning (QBRs).

  • Single site, multi-location SD-WAN or server racks
  • More users = dedicated strategist & onsite visits
  • Consolidated monthly AUD billing across all locations
LEVEL 6, 607 BOURKE STREET, MELBOURNE

Ready to upgrade to the Technology Platform for your business?

Join Australian companies managing IT, Cyber resilience, and sales automations with zero vendor sprawl and local Aussie engineering support.

Call 1300 477 814